HKC Enhances Efficiency and Morale at KKS

The brunt of these issues was felt by the site team, who were not only responsible for site maintenance but also:

• Ordering supplies
• Maintaining cleaning equipment
• Overseeing a cleaning team of nine employees

Gary, the head of the site team, and his colleagues were overburdened. Their primary focus- site maintenance suffered due to time spent addressing cleaning-related issues. This resulted in:

• Slower response times for maintenance requests
• Increased stress and additional working hours
• Site staff having to clean certain areas themselves

These challenges affected the school’s budget, team morale, and overall efficiency. Mark Blackburn, the Business Manager, was concerned about the cost implications of hiring an external cleaning provider. However, he was surprised to learn that HKC’s fees were comparable to the school’s current costs, with added benefits.

HKC was recommended to Mark by Gill White, Head of St. Oswald’s School in Burneside, following a successful deep clean at her school. Upon initial discussions, Mark expressed dissatisfaction with the current cleaning standards, noting that “the school just didn’t feel clean.” Further investigation revealed deeper systemic issues, including a lack of professionalism and accountability among the cleaning staff.

HKC worked closely with KKS to design a solution that addressed their specific needs and budget. The transition was structured in phases to ensure minimal disruption and ease the HR and financial adjustments. Key elements of the proposal included:

• Phased Implementation: Gradual transition of cleaning responsibilities
• Transparent Business Proposal: Detailed timelines, costs, and scope of work
• Regular Check-ins: Monthly meetings to review progress and address any concerns

This structured approach provided Mark and Gary with a clear plan for improving cleaning standards while alleviating administrative burdens.