Customer care is at the very heart of our business. Everything we strive for is about customer satisfaction and we are totally committed to our promise of high standards. All our clients are of equal importance to us, regardless of the size of contract and we treat every individual and business with respect and consideration.
Why Choose Us?
Standing by our values. Caring about our customers. Offering the highest standards of cleaning. And that's not all...
We offer more
We provide professional commercial cleaning expertise
With many years in the industry, our team consists of highly skilled and trained cleaning professionals who possess in-depth knowledge and expertise in commercial cleaning. We can distinguish the nuances of varying industries and have invested in the necessary tools and armed ourselves with the right techniques to deliver exceptional results with every clean.
We offer customised cleaning plans
We recognise that every business is unique, which is why we offer customised cleaning plans to meet the specific requirements of our clients. Whether you need daily, weekly, or monthly cleaning services, instructions regarding an allergy, prefer to use eco-friendly cleaning products or any other special requests, we will work closely with you to create a plan that suits your schedule, budget and concerns.
Our clients receive a comprehensive service
We cover a huge range of commercial cleaning services and facilities management needs. From office spaces and retail establishments to healthcare facilities and educational institutions, we have the capability to handle a diverse spectrum of environments with efficiency and finesse.
We work around you
We understand that different businesses operate on different schedules, and disruptions during working hours can be inconvenient. Therefore, we offer flexible scheduling options, including after-hours and weekend cleaning, to minimize any disruptions to your daily operations.
Our pledge to high quality
Our clients peace of mind and satisfaction is what drives our business. The quality control measures we have in place, ensure that our services consistently meet the highest standards that we set for ourselves and our clients. Our supervisors conduct regular inspections and follow-ups to guarantee that the cleaning services we provide exceed your expectations.
Safety and security is a priority
As a reliable commercial cleaning company, we prioritise the safety and security of your premises. Our team is hand selected and undergo background checks. You can be confident that security protocols are strictly adhered to by our staff with the utmost professionalism and confidentiality.
You can expect straightforward communication
You can expect open and transparent communication from the very beginning with Housekeeping Club. From initial consultations to ongoing updates and feedback, we strive to maintain clear lines of communication with all our clients. We maintain wide windows of availability to address any concerns or queries you may have at a time that is convenient to you.
Housekeeping Club FAQ’s
Do I have to agree to a set cleaning package?
Absolutely not! One of our promises is that we will provide a bespoke cleaning plan suited to the unique needs of our individual clients. We want you to get maximum results for your investment with us. We don’t want to waste our time, or yours, on doing cleaning tasks that are of no interest to you, in your premises.
Do you do site visits to advise about what might be needed?
Before we agree to any new cleaning contract, we stipulate that a site visit is pretty much essential. This means that both us and you know what we are agreeing to and that we can provide the most accurate quote possible. If you’re uncertain about what cleaning would be best for your business and have a budget to work with, we are always happy to work through this with you and provide personalised advice for your premises.
Will we get the same cleaner or team every time?
Where possible, we prefer to have a set team or individual for each contract or property. This means you will be able to build a trusting relationship with them, they will get to know the building better and therefore improve our service over time as well.
We have sensitive information and young people onsite – can you provide DBS checked cleaners?
Yes – if required, we are able to have any of our cleaning team undergo a DBS check. We are also thorough with collecting work and personal references.
Do you use eco-friendly cleaning products?
We use cleaning products and equipment that are most suitable for the type of cleaning task at hand. If eco-friendly cleaning is a priority for you, we welcome this as part of an initial discussion and we can work with you to create a package that encompasses all your preferences.
My cleaning requirements might change on a weekly basis – can you accommodate this?
Definitely. All we need to do is ensure we have a cleaning schedule that we have both agreed to. If some of those cleaning tasks change, we will send an amendment in writing for us both to agree on, including any changes in price. We endeavour to remain as flexible as possible for our clients since we know that no two weeks are the same for some businesses.
What happens if I’m not happy with the results of your cleaning service?
We aim to please, so in the unlikely event that our cleaning service does not meet your needs, we offer a reclean within 24hrs, subject to terms and conditions.
Our property needs cleaning at unusual hours – do you have set hours of work?
Whilst we aren’t a company who operates a 24hr cleaning service, we do offer flexibility for evenings and early mornings. So please talk to us about your requirements to find out whether we can accommodate your needs.
Partner with us today!
If you’re looking for professional cleaning services in The Lake District or Cumbria, and would like to know more about what we could offer you, get in touch today for a friendly discussion about your requirements.
Housekeeping Club
Stramongate House
53 Stramongate
Kendal
LA9 4BH
