Booths Supermarket, Windermere
Contracted via Head Office | Partnership length: 13 months
The Client
- The Challenge
- Our Solution
- The Results
Booths Windermere is one of the busiest branches in the Lake District. High customer footfall, long trading hours, and demanding hygiene requirements made cleaning a constant pressure point.
Before Housekeeping Club, the store struggled with:
- Staff shortages leading to inconsistent standards.
- Reduced cleaning hours that simply weren’t enough for the size of the store.
- Presentation concerns- floors, toilets, and staff areas not consistently meeting Booths’ premium brand expectations.
The result? Management stress, difficulty keeping up with compliance, and a store that didn’t always feel as inviting as it should.
Housekeeping Club stepped in to provide a comprehensive 7-day cleaning programme tailored to Booths’ schedule, including:
- Early morning cleans from 6am so the store was presentation-ready before doors opened.
- Daily cleaning across the entire site- sales floor, toilets, staff facilities, and outside areas.
- Monthly audits, checklists, and photo reports to evidence standards and compliance.
- Oversight from a dedicated contracts manager and coordinator for continuity and accountability.
- Trained, SafeContractor-approved staff who understand food hygiene and high-traffic retail environments.
- Sickness and holiday cover so the store was never left short-staffed.
- Peak season deep cleans (Christmas, Easter, and summer) to keep the store presentation-ready during its busiest times.
In just over a year, the partnership has delivered:
- Spotless early starts- the store is consistently clean and customer-ready from opening.
- Improved presentation standards- all areas maintained to Booths’ premium brand level.
- Reduced management stress- no more firefighting staff shortages or worrying about missed cleans.
- Compliance confidence- monthly audits and reports provide full transparency for inspections.
- Reliability- seven days a week, every week, with no disruption to service.
- Renewed confidence in standards- both staff and customers notice the difference.
Outcome
Today, Booths Windermere enjoys peace of mind knowing cleaning is one less thing to worry about. Managers can focus on customers and operations, confident the store is always brand-ready, compliant, and hygienic- from 6am every morning.
Client Feedback
“We reached out to Housekeeping Club last year when we were struggling to recruit our own cleaning staff. Since July 2024, they’ve delivered a reliable, efficient, and professional service. Our cleaning standards have noticeably improved with their team in place, and they consistently get on with the job without the need for supervision.
Their staff are friendly, flexible, and approachable, working well alongside our in-house teams. Communication with the office is always proactive, and they respond quickly whenever we need them.
We’re very happy with the service provided by Housekeeping Club, we would highly recommend them to other businesses.”
– James Heron- Manager, Booths Windermere
Conclusion
For retail establishments like supermarkets, cleanliness is brand reputation. With Housekeeping Club, Booths Windermere achieved consistency, compliance, and customer confidence with zero management hassle.
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Housekeeping Club
Unit 11
Lake District Business Park
Kendal
LA9 6NH